Frequently asked questions | Centre for Veterinary Education

Frequently asked questions

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Find answers to your frequently asked questions.

If you can’t find what you're looking for, contact the CVE Team on +61 2 9351 7979 or cve.enquiries@sydney.edu.au.

 

 

Login issues

Help, I am having difficulty logging into the CVE website/accessing my course/s.

Please make sure you are using a recent version of your Browser (we recommend Chrome) and have enabled cookies for this website. Try clearing your cache on this browser. For more information please visit our technical requirements page.

I can’t see my course how do I access my course online?

Your course will only be visible from the start date unless otherwise notified. If this is your first course you need to go to My online courses first for it to appear.

What if I forgot my username or password?

You can retrieve a forgotten username or reset a forgotten password using the 'Request New Password' function on the Login page.
If you are still having issues after attempting to retrieve your new password please contact the CVE Customer Service Team by email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979

I have updated my password but I still can’t login?

Please make sure you are using a recent version of your Browser (we recommend Chrome) and have enabled cookies for this website. Try clearing your cache on this browser. For more information please visit our technical requirements page. - www.cve.edu.au/technical-requirements

Are my login details the same for the website and my courses?

Yes you have one login for all CVE resources.

CVeNews

How do I subscribe or unsubscribe to the Centre for Veterinary Education's e-newsletter?

Please contact us by email cve.enquiries@sydney.edu.au to arrange this. Or call one of our Customer Service Officers on +61 02 9351 7979.

Membership

When does my membership expire?

You can become a CVE member at any time of the year. Your annual CVE Membership expires 12 months from the date of your payment. You will receive notification when your membership is due for renewal. Please keep your contact details up to date.

Do I qualify for CVE Part-time Membership?

If you are working on average 20 hours a week, you are eligible for CVE Part-time Membership. As proof you are required to send us a copy of your current payslip or a contract letter from your employer stating that you work on average 20 hours per week, or a statutory declaration. www.ag.gov.au/Publications/Pages/Statutorydeclarations.aspx

I work part time. Do I get discounted CVE courses?

Only if you are a Part-time Member. Join the CVE to take advantage of Part Time membership.

Who can join as a Student Member?

Anyone currently studying for a veterinary degree (Undergrad, Postgrad, Masters or PhD) under a faculty or school of veterinary science at any University. You will need to provide proof of this by providing a copy of your current student card.

I am a Recent Graduate. Do I get a discounted CVE Membership?

Anyone that has graduated in the last 3 years is entitled to apply to the CVE as a recent graduate at a special discounted rate. See membership for more details.

I am a recent graduate. Do I get discounted CVE courses?

Yes only if you are a CVE Recent Graduate Member.

Who can join as a CVE Academic Member?

Veterinary professionals employed at any University in a teaching or research role.

How do I renew my membership?

You can renew your membership online, simply log in and navigate to your 'My Account' page. You will see a prompt to renew your membership. If you experience issues please contact the CVE Customer Service Team on email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979 for further information.

I receive the CVeNews. Am I a member?

Everyone on our database receives the CVeNews unless you have opted out. You need to be a financial member to be considered a CVE member. Log in to your account to check your status on the My Account page.

PodcastPLUS

When do I receive my certificate?

Your certificate will be emailed to you within 1 week of the end date of the PodcastPLUS.

When are the PodcastPLUS recordings uploaded to the resources section for members?

Within 2 weeks after the PodcastPLUS finishes, it becomes available in the Video Library under PodcastPLUS Series.

Are the PodcastPLUS courses shown live?

No. All PodcastPLUS courses are pre-recorded meaning that you can access it any time after the courses commences.

Can I receive a CPD point for viewing past PodcastPLUS videos?

No. However you may be able to record an unstructured CPD point for viewing a past PodcastPLUS but we are not able to issue a certificate of completion.

When can I access my PodcastPLUS?

Your PodcastPLUS can be accessed 2 weeks before the course begins however the video will only be uploaded on the day that the PodcastPLUS begins.

How long is the quiz open?

The quizzes are open for 2 weeks from the commencement date.

Can I access past PodcastPLUS Series?

Yes, if you are a member of the CVE, you can access past PodcastPLUS Series through the ‘Video Library’ under the ‘Resources’ Section of the CVE website.

Do I need to be a member to register for a PodcastPLUS?

No, you don't need to be a CVE member to register for a PodcastPLUS but please note that CVE members get free access.

How many CPD points is a PodcastPLUS worth?

1(one) structured point if you achieve 100% on the quiz.

TimeOnline

I live/work overseas. Can I do a TimeOnline course while overseas?

Yes, the TimeOnline courses are delivered online and the course modules can be accessed from anywhere in the world, as long as you have a reliable internet connection.

Do I need to be a qualified veterinarian to enrol in a TimeOnline course?

You must be a qualified veterinarian to enrol in these courses. Veterinary nurses and other allied professionals with relevant qualifications and experience may apply by contacting the CVE directly. Enrolment will be at the tutor's discretion.

Do I need to be a member to study a TimeOnline course?

No, you don't need to be a CVE member to register in a TimeOnline course however most CVE members are eligible for discounted course registration. See member rates for TimeOnline courses. More information can be found on our membership page.

How long does the TimeOnline course go for?

The course is designed to be completed over the designated 4 week period when the tutor will be monitoring the discussion forum. The course will remain open for an additional 2 weeks so all participants have a chance to complete all modules and the associated quizzes.

How many hours does it take to complete the TimeOnline course?

On average it takes approximately 10 hours.

The TimeOnline course is not appearing in my course list.

Your course will only be visible from the start date unless otherwise notified.
If this is your first course you need to go to My Courses first for it to appear.

Distance Education

Do I need to be a CVE member to participate in a Distance Education course?

No, you don't need to be a CVE member to register in a Distance Education (DE) course but please note that most CVE members are eligible for discounted course registration. See member rates for DE courses. More information can be found on our membership page.

Do I obtain degree qualifications/post nominals at the completion of a Distance Education course?

The Distance Education courses are structured CPD courses and do not count towards the completion of a university award course.
Should you complete the course you will receive a certificate of completion showing the number of CPD points awarded.

The course I would like to do is full. Can I be put on an Expressions of Interest list?

To be put on an expression of interest list for a specific course, please contact the CVE customers service team email cve.disted@sydney.edu.au or phone +61 02 9351 7979. You will then be contacted if/when a place becomes available.

What is the duration of a Distance Education course?

Most Distance Education programs consist of 10 modules running over 10 months (1 module per month), except for:
- Clinical Neurology consists of 9 modules run over 10 months.
- Internal Medicine: A Problem Solving Approach program consists of 8 modules run over 9 months.
- Clinical Pathology consists of 5 modules run over 5 months.
- The Diagnostic imaging course is divided into 3 sections of 3 modules each (Thorax, Abdomen and Skeletal), which can be taken individually or as parts of a full 10 module course. There is a common introductory unit, which only needs to be done once.

What is the workload for Distance Education courses?

We recommend that you put aside 8-10 hours per week for the duration of the course.

When and where are the Distance Education workshops held?

Once confirmed, workshop details will be published on the CVE website and each course webpage.

What happens if I am unable to attend the workshop/s for my Distance Education course?

Workshops are not compulsory though extremely valuable and it is strongly recommended that you attend. In some cases, if you are unable to attend, one of our Customer Service Officers may be able to send you notes from the workshop. Please email cve.disted@sydney.edu.au or phone +61 02 9351 7979 for further information.

What happens if I cannot complete the course before the end of the course year?

Deferral of Distance Education courses is not possible except in exceptional circumstances and with prior permission from the CVE. You must complete your course in the year that you start it

I live/work overseas. Can I do a Distance Education program while overseas?

Yes, the Distance Educations courses are delivered online and the course modules can be accessed from anywhere in the world, as long as you have a reliable internet connection.

Do I have to be working in a clinical practice to complete the course?

It is not mandatory to be in clinical practice however many Distance Education courses require completion of clinical case studies. Please contact the CVE to check whether you need to be currently in a practice to complete the course you are interested in.

Do I need to be a qualified veterinarian to enrol in a Distance Education course?

You must be a qualified veterinarian to enrol in most of these courses. We recommend that participants have graduated at least 3-4 years in order to derive the most benefit from a Distance Education course. This will depend on your individual circumstance. Please review the course learning outcomes and/or contact CVE to discuss your situation. Enrolment will be at the tutor's discretion.

What is an early bird discount?

An early bird discount applies when a participant registers and pays in full for a course by the specific early bird date. Please check the Distance Education web page for exact cut off dates or contact the CVE Customer Service Team by email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979.

Do I lose my deposit if I register for a DE course and then change my mind?

Yes. The deposit is non-refundable. Please consult our cancellation terms for more details.

What is the final date for full course payment?

Full payment for the Distance Education programs must be received 10 days prior to the course commencement date.

What happens if I cannot complete my payment for the course before the due date?

50% of the total course fees must be paid 10 days prior to the commencement date and the balance + a $250 administration fee paid over either a 3 month or 6 month payment plan.

What is the closing date for registration?

Unless a course fills early, the closing date for registration in a Distance Education course is 10 working days prior to the course starting date.

Seminars, Conferences and Workshops

Do I need to be a CVE member to participate in a CVE event?

No, you don't need to be a CVE member to register for a CVE event but please note that CVE members are eligible for discounts. See membership types and applicable discounts for more information - www.cve.edu.au/membership

The event I would like to do is full. How can I be put on a waiting list?

To be put on a waiting list for a specific event, please contact the CVE customer support team on email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979. You will then be contacted if/when a place becomes available or a new event on the same topic is made available.

When and where are the CVE events held?

CVE event dates and locations vary from event to event. Please refer to the events web page for all details or contact the CVE Customer Service Team on email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979.

What is an early bird discount?

An early bird discount applies when a participant registers and pays in full for a course by the specified early bird date. Please check the specific event web page for exact cut off dates or contact the CVE Customer Service Team by email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979.

Must I make full payment at the time of registration?

Yes, full payment for any CVE event must be made at the time of registration.

How soon must I register for an event?

You may register for an event up until the day of the event. Please note that when maximum numbers are reached the registrations will close, so it is best to register as early as possible.

What if I have a food allergy? Will I be catered for?

If you have a food allergy please notify us at the time of registration. We will do our best to cater for your requirements.

What if I don’t have all the equipment required for a workshop?

Not all workshops require you to bring your own equipment. For those that do, this is made very clear on the program. We highly recommend you invest in the equipment required, as you will learn the correct use of the best equipment and feel confident and ready to use your new found skills when you return to your practice. Where it is not possible for you to bring your own equipment you will need to borrow equipment.

What if I want to split attendance at a full conference with a colleague/ partner?

Split registration attendance is allowed at a full conference with a colleague or partner. Please contact the CVE Customer Service Team by email cve.enquiries@sydney.edu.au or phone +61 02 9351 7979 with the details of who is attending on which days.
Note: You will only receive 1 copy of the proceedings and only one person can attend per day. You will be able to purchase an additional copy of the proceedings.

What happens if I am registered and unable to attend a seminar, conference or a workshop?

Please contact the CVE immediately. Depending on the notice period given the below may apply:
• You may be able to transfer to another event
• You may be able to keep your credit on file to use for another CVE event within 12 months
• A cancellation fee may apply.
Please refer to the CVE Events cancellation terms for full details - www.cve.edu.au/policies

Where can I find information about transport and accommodation to the venue?

An automated confirmation email with event details is sent to an attendee once the event registration is processed. Details of accommodation and transport to the venue are included in the confirmation email. For further information please contact us on cve.events@sydney.edu.au or phone +61 02 9351 7979

VetBookshop

Do I need to be a CVE member to purchase from the VetBookshop?

You don't need to be a member, but to purchase a product from the Vetbookshop you must set up a User account on the CVE website. Sign In to the CVE website and proceed to the VetBookshop to make your purchase. CVE members receive up to 25% discount off VetBookshop titles.

The proceeding I wish to purchase is not available in hard copy is there an alternative?

Yes all proceedings are available in digital copy.

When will my order arrive?

Shipping will be processed within 3 business days of receipt of the order.

Where do I find my digital download?

It appears as a download link at the bottom of your My Account page on the CVE website.

C&T Series eBook

How do I view the eBook

To view the eBook you must be a CVE Member and be logged in. Go to the C&T Series page and click on the cover, from here it is best to save the eBook to your computer and view it through adobe reader. If you are viewing a recent issue (from September 2016 onwards) the eBook is viewed online.

Recommended software

We recommend you view recent eBooks in Chrome to ensure all features work correctly. If you are saving the PDF in older versions, we recommend you view the PDF in Adobe Reader. Apple Preview will not allow you to view all the features.